Our bespoke tools help us deliver effective and efficient security solutions tailored to the unique needs of each site.
We use a structured approach to understand and address customer needs and expectations through the Voice of the Customer. Providing exceptional service is key to retaining our clients and maintaining our competitive edge, which is why we focus on monitoring both actual and perceived client satisfaction.
At Tag Security, we recognise that our clients are the ultimate judges of whether we meet their needs and expectations. We emphasise clear communication and regular contact, in addition to in-house monitoring, to ensure we meet contractual commitments and build respect for our services. Our goal is to enhance loyalty by delivering high-value service and strong support.
From the initial contact, we ensure that client needs are fully understood and addressed, including all agreed Service Levels. We continually assess our performance in relation to client satisfaction, fostering a company-wide culture centred around client satisfaction within budgetary constraints.
Tag Security also provides a 24/7 dedicated feedback line, allowing clients to report any service issues. We handle all complaints with confidentiality and urgency, ensuring quick resolutions to drive continuous improvement and robust contingency planning.